P R I V A C Y P O L I C Y
Address: 32 Great Gables, Stevenage, Hertfordshire SG1 6GL
Telephone number: 07877 808116
When do we collect your personal information?
We would really like to send you details about our products, services, offers & promotions but we will only do so when you tell us that you are happy to receive this information.
We will also use your personal information when you buy products and services from us. This is only so that we can complete your order but we won’t use your personal information for marketing purposes unless you tell us this is ok.
Please remember that you allow us to use your personal information when you use our website.
All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.
What personal information do you give us?
You may provide us with your:
name, address, date of birth; payment address; delivery address; financial information including your credit, or debit card or other payment information you provide when filling in forms on our website; or when corresponding with us by phone or email.
What personal information do we give to third parties?
Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.
We may use your personal information for the purposes of marketing, finance, advertising, processing payment, delivery and other out-store services
To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity
We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us.
We will make sure that your personal information is protected when it is sent outside of Charlotte Willis Designs.
What we do with the personal information you provide to us?
We use the information you give to us in a number of different ways:
Processing orders and delivery
To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to Charlotte Willis Designs for any purchase. We may also use credit agencies to perform this task for us.
To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.
We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.
To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.
To carry out marketing activities and optimise the customer browsing experience
We use a number of methods in our marketing when collecting your personal data. For instance:
We may use the information we collect from you to analyse how you shop and what you shop for. This allows us in the future to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes;
To show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for analysing how we can improve the services, products or website for you;
So that you can shop online with us. This enables you to purchase Charlotte Willis Designs products and services online without having to fill in your personal information every time you shop online with us.
To respond to any experiences you have had when shopping with us. For instance, you may have asked us questions on our social networking sites and we may reply to you;
To improve our website and to ensure that the content is secure, presented in the best manner for you and your computer or mobile device
Where is your personal information stored?
We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals.
Do you link to other websites?
Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.
No longer wish to be contacted for marketing purposes?
If you do not wish to be contacted about our products or services, you can unsubscribe by emailing us at email@example.com
Need to update your records?
If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. Charlotte Willis Designs is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please email firstname.lastname@example.org
Access to your information
If you want to know what information we hold about you, we will provide you with that information by email.